4 Ways to Improve Your PT Practice’s Digital Security

In today’s world, almost everything can be done online—from ordering groceries to scheduling appointments. And, that means that physical therapy practices need to be serious about digital security. Digital security covers everything from your office computers to software systems to online activities. You need to be on top of your game in each area to avoid major risks and issues. Let’s see how you can make little changes to be smarter and safer across technologies.

Use challenging passwords

Creating a strong password set protects your accounts from being compromised by hackers or fraudulent activity. Frequently, people use a simple, easy to remember password for almost all of their accounts (“password123” sound familiar?). You want to have a robust password that is both hard to guess, but easy to remember. Additionally, avoid having it be something personal that people can figure out about you via social media or online. You also should have a mix of capital letters and special characters (!@#$%). Lastly, the most important password is the one you use for your email. Because, when in doubt, you can also reset your password via an email reset. But, if your email address is compromised via the same password—you are in digital security nightmare.

Create individual access accounts

A lot of physical therapists and staff share one account login details to access key software. While this makes things convenient to manage, it is a digital security risk if that one account is hacked. Or, if someone acts maliciously you might not be able to track down the specific user. By creating individual account access, you can easily trace users’ activities and will have alternative ways to change or modify the account. Download our free guide for online and social media marketing best practices to attract more patients

Require digital security training

Every new employee needs training on digital security. This both educates them about your practice’s systems and standards, and safeguards your practice in the event of a breach or fraud situation. Your employee handbook should have a section on passwords, sharing access, storing files, and HIPAA regulations. Similarly, you want to have your staff retrained on an annual basis to update them on any new technologies and reinforce the need to be digitally secure.

Be HIPAA compliant online

PTs are often well versed on being HIPAA compliant, but it never hurts to have a refresher. At least once a year, you should review the current HIPAA standards and ensure that your practice is following all the rules. You also should ask about HIPAA compliance before adding any new software or online capabilities. Is your email server HIPAA compliant? Are your website forms safe? Check out this HIPAA resource from WebPT for more information.

Want more tips on physical therapy marketing, websites and everything digital? Read our blog posts or contact us today to schedule your free webinar.

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